Apprenticeship Onboarding Officer - 12 month Fixed Term contract
This is a remote based role but must be commutable to the Birmingham office for training and occasional onsite workshops and sessions.
Help people take the first step towards building their future
AI, technology and digital capability are changing how organisations operate, compete, and grow. But transformation only works if businesses have the people and skills to deliver it.
That is where QA comes in.
QA is the UK’s largest technology learning provider, working with 96% of the FTSE and most Fortune 500 companies to help organisations build the AI, technology, digital and human skills they need for the future.
In the last three years alone, QA has supported 4,000+ organisations and more than one million learners.
But developing skills is only part of the challenge. Organisations need to apply those skills back into the business and turn learning into meaningful change. QA helps them do that through a broad portfolio spanning apprenticeships, instructor-led training and self-paced learning.
Apprenticeships play an important part in this, helping individuals develop valuable skills, gain practical experience and build meaningful careers while supporting organisations to develop their future talent.
And every successful apprenticeship starts with getting the onboarding experience right.
That creates an opportunity for organised, customer-focused individuals who enjoy working with people, managing processes and making a genuine difference to someone's learning journey.
As an Apprenticeship Onboarding Officer, you'll play an important role in helping learners successfully begin their apprenticeship journey with QA.
Your job is to guide apprentices and their employers through the onboarding process, ensuring they have the information, support and documentation needed to get started.
You'll manage your own caseload of learners, taking ownership of their journey from initial application through to their programme start date.
This is about more than processing paperwork.
You'll be helping learners understand what to expect, answering questions, building relationships and making sure they feel confident and prepared for the next stage of their development.
It's a busy, process-driven role where accuracy, organisation and attention to detail really matter. You'll work towards clear operational targets and deadlines while ensuring every learner receives a positive and professional experience.
And you'll be doing that within a business where learning, development and helping people progress are at the heart of what we do.
You'll take ownership of supporting learners through the onboarding process by:
The strongest Onboarding Officers do more than simply follow a process. They build trust, communicate clearly, stay organised and take pride in getting things right first time.
Making a difference from day one
Starting an apprenticeship can be an important step in someone's career.
For some, it could be their first opportunity to develop professional skills in the workplace. For others, it could mean gaining new qualifications, progressing in their current role or moving into a completely different career.
The onboarding experience helps set the tone for that journey.
At QA, you'll help learners and employers navigate that first stage, ensuring they understand the process, know what's expected and feel supported before their programme begins.
Your work will directly contribute to a positive learner experience while helping QA maintain the quality, accuracy and standards needed to deliver successful apprenticeship programmes.
Who tends to do well here?
We're looking for people who are:
You might already have experience in customer service, administration, onboarding, education, learner support or another role where organisation, accuracy and communication are essential.
Previous experience within apprenticeships or education would be an advantage, but it isn't essential.
More important is your approach.
We want people who take pride in their work, enjoy supporting others and understand the importance of delivering a positive experience while maintaining high standards.
We'll invest in your development too
QA is a learning business, so development is not just something we offer to our customers.
You'll be expected to bring the commitment, organisation and willingness to learn.
QA will give you the environment, support and opportunities to develop.
If you're organised, enjoy working with people and want a role where your attention to detail and ability to get things done can make a genuine difference, this is an opportunity worth exploring.
You'll be joining a team that plays an important part in helping learners begin their apprenticeship journey, within a business that is committed to developing skills and creating opportunities for the future.