• All LocationsAll Locations:
    Home Based
  • Vacancy TypeVacancy Type
    Fixed Term Contract
  • Business AreaBusiness Area
    QA
  • Function
    Creative Design
  • About The Role

  • Publishing Quality Analyst
    Home Based
    9 months FTC
     
     
    Summary:

    The Publishing Quality Analyst improves the quality of QA’s learning experience by defining and applying quality standards across digital learning content.

    The team focuses on reviewing materials to identify quality, UX, and functionality issues, working collaboratively with content, learning design, and technology teams to resolve issues and improve content both ahead of publication and through ongoing course maintenance.

    Alongside course‑by‑course reviews, the team analyses quality data to identify trends and outliers, using these insights to improve processes and support the delivery of usable, accessible, and high‑quality learning experiences.
     
    Role Responsibilities:
    • Define, apply, and champion quality standards for digital learning content, including accessibility, inclusivity, alignment with learning design principles, and learner experience expectations.
    • Review assets (e.g., platform scripts) prior to platform build, ensuring content is suitable and ready to be built.
    • Carry out quality control reviews on platform, focusing on usability, functionality, accuracy, and end‑to‑end learner experience. This includes:
    • Reviewing written content for quality, readability, and alignment with QA’s style and tone.
    • Ensuring consistency across the whole learner journey; both within the learning design and learner communications.
    • Checking content for correct application of QA and client branding, visual consistency, layout, and formatting across the learner journey.
    • Testing videos, links, navigation, page layouts, and visual assets for accuracy, consistency, and ease of use.
    • Verifying quizzes, assessments, labs, and interactive activities to ensure they function correctly and meet learner needs.
    • Validating content against intended learner personas, user stories, and learner journeys.
    • Assess AI‑assisted outputs for suitability, compliance, and alignment with quality standards and learner experience.
    • Identify, log, and escalate quality issues, risks, and improvement opportunities via a Change Log, providing clear issue details and experiential feedback to support effective resolution.
    • Work across a range of content platforms (QA Platform, Canvas, Miro), editing and maintaining content directly within each system.
    •  Analyse quality review data to identify trends and outliers, reporting insights and working with colleagues to improve instructional approaches and techniques.
    • Ensure accessibility and inclusivity are upheld as quality standards, identifying gaps and supporting teams to address accessibility‑related issues.
    • Uphold third‑party content, copyright, and AI usage policies, ensuring they are applied correctly and responsibly within published content.
    • Respond to content and platform queries.
    • Use online systems and tools to manage workflows, track issues, and support delivery to agreed deadlines.
    • Liaise with Production team members to ensure publication deadlines are met.
    • Supporting the Learning Technologists in maintaining high-quality digital content and platforms.
    • Develop and issue Credly badges.
    • Ad hoc proofing/publishing tasks. 
    Your Experience/Skills:
    • Experience working in a reviewing, quality assurance, or UX testing role.
    • Very good understanding of core grammatical and plain English principles.
    • Quality‑focused, with a high attention to detail.
    • Confident using digital platforms and systems to review, test, and manage content.
    • Exceptional analytical, organisational, interpersonal, and communication skills.
    •  Desired: Formal qualifications in a relevant field.
    Key Competencies:
    • Works collaboratively and builds positive working relationships across teams.
    • Ability to work independently, remaining motivated and driven.
    • Ability to work within high-volume, rapid development cycles, with many concurrent deadlines.
    • Must demand high standards and set the bar through consistent and high-quality personal approach 
    • Must be able to work at a detailed level.
    •  Understanding of education and learning principles, including instructional design.
  • About Us

  • Wellbeing & benefits

    Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

    • 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
    • Holiday Buying scheme
    • Medicash plan, Wellhub, Cycle to Work scheme
    • Private Medical Insurance at corporate rates
    • Employee Assistance Programme
    • Employee Discounts Benefit Hub
    • 3 Development days
    • 2 Charity days per year
    • Pension Scheme
    • Early Friday Finish at 4pm

    Personal growth  

    Learning and opportunity is at the core of what we do - and that applies to you too!  
    You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

    Our people  

    We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.  

    As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

    A little about QA  

    At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

    Our Mission

    We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.  Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.


    You can find out more about us at https://www.qa.com/about/careers/




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